The role of client delight for in-house legal teams: webinar recording

Client satisfaction ≠ client delight.

Join Jodie Baker, founder and CEO of Xakia, Carl White of CX-in-Law and Legal Consultant, Katherine Thomas, in a discussion about the important role of client delight for in-house legal teams. The webinar will provide legal departments with some practical tips for customer service for your in-house business clients.

During this webinar, you'll learn:

  • What is client delight
  • Why client delight matters to in-house legal teams
  • The opportunity for client delight
  • The fundamental concepts of ‘client delight’
  • The 3 quick wins to improve the client experience for internal clients

Watch the recording now

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